Last Revised: Nov 16, 2018

  1. Terms of Use/Service

1.1 The following terms and conditions (“TOC”) govern all use of the LogbookPro website (“Website”) and all content, services and products available at or through the Website (“Services”).

1.2 The Website is owned and operated by LogbookPro. If you wish to get in touch please contact us on

1.3 Please read these terms carefully before submitting your order to us.

1.4 Our Services are offered subject to your acceptance without modification of all the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on this site by LogbookPro. All rights not expressly granted in these terms are hereby reserved.

1.4 You agree to review this agreement periodically to ensure that you are aware of any changes to this agreement, which may be made at any time.

  1. Grant of License

2.1 In consideration of your payment, we hereby grant you a licence to use the purchased eLearning courses, materials and consultation services (“the Products”).

2.2 This licence is limited, revocable, non-exclusive, non-sublicensable and non-transferable, and is subject to the rights and obligations granted under these Terms.

2.3 This licence is personal to you and cannot be shared or exchanged with others.

2.4 This licence is valid from the date of purchase until the online access period has expired after which access will be disabled. 

  1. The Services

3.1. A description of the Services together with their validity periods are available on our Website.  We will provide the Services to you with reasonable care and skill in accordance with the description set out on the Website.

3.2. We reserve the right to vary or withdraw any of the Services described on the Website without notice.

3.3 We expect you to confirm that the Services you are purchasing will meet your needs.  We do not make any guarantee to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase and completion of any of the Services.

3.4 LogbookPro’s on line course has been compiled for the assembly of a physical (hard copy) lever arch file to be submitted to the EAAB. All intern agents joining the profession from 1 January 2019 will be required to submit the EAAB’s electronic submissions. The material contained in the course may be used as a study guide for EAAB’s electronic submissions. Kindly keep in mind that EAAB does not accept any submissions (physical or electronic) prior to the 12-month compulsory internship. All work containing dates needs to be checked so that the dates are post the date of your Proof of Payment for your FFC. 

  1. Ordering Services

Purchasing Services via the Website

4.1. All Products are purchased online using the website. During the purchase process an account will automatically be generated for you. You can access these account details by accessing the My Account menu item. If you already have an account with us then you can log into your account using your user name and password.

4.2. A legally binding agreement between us and you shall come into existence when we have:
(a)    accepted your offer to purchase Services from us and received payment of the relevant Fees from you in accordance with clause 6 below.

4.3. Where your order consists of multiple Services and / or Products, each individual Service and / or Product will be treated by us as a separate offer to purchase.  Acceptance of your offer to buy one or more Services and / or Products will not be acceptance by us of your offer to purchase any other Services and / or Products which make up your order.

4.4. LogbookPro does not and is not responsible for booking any examination, submission with any professional body, examination board and or principle.

  1. Cancellation and Variation

5.1. Subject to clause 5.2 below, where we have accepted / confirmed the Services being purchased by you and formed a legally binding agreement with you in accordance with clause 4.2 above, then you are permitted within 7 working days starting on the day after the date we have concluded our agreement in accordance with clause 4.2, to cancel your purchase of the Services.

5.2. If you have purchased an Online Course and have already accessed, downloaded all or part of the Online Course and/or started to use that Online Course then you shall have no right to cancel your order.

5.3. Notwithstanding clause 5.1 there is no other right to cancel or vary your purchase of Services and any other cancellation and / or variation of course dates will be at the entire discretion of LogbookPro.

  1. Fees

6.1. The Fees for the Services shall be as set out on Website the at the time you placed an order for them.

6.2. Unless otherwise specified at the time you purchase the Services the Fees are exclusive of VAT or other local taxes, the cost of some Course Materials and any delivery costs payable in respect of the delivery of Course Material to you.  Each of these costs will be set out in the Website.

6.3. Save where specifically stated otherwise on the Website, all Fees shall be exclusive of any amounts payable to any professional body for registration and / or examination entry.  These are payable by you directly to the relevant professional body or examination board and we accept no responsibility or liability for your failure to submit your Logbook the relevant professional body or examination.

6.4. Fees for the Service selected by you on the Website shall be debited from your credit / debit card at the time of purchase.  Fees must be paid in full prior to you attending any Taught Course or accessing any Online Course.

6.5. Any fees charged by your debit or credit card provider in connection with your purchase of Services are for your own account and LogbookPro shall not be responsible for these.

6.6. You shall be responsible for all costs you incur in connection with your attendance at any Taught Courses or your access onto any Online Course.

  1. Liability

7.1. No part of the provision of the Services shall be deemed to be, nor is it intended to be, nor should it be taken to be, the provision of investment advice.

7.2. Although LogbookPro aims to provide the Services to the highest standards of the industry, neither it, nor its trainers accept any liability for (i) any inaccuracy or misleading information provided in the programmes or Course Materials and any reliance by Client on any such information, (ii) any loss or corruption of data, (iii) any loss of profit, revenue or goodwill, or (iv) any indirect, special or consequential loss arising from any breach of the terms of this Agreement.

7.3. Except to the extent that they are expressly set out in these terms and conditions, no conditions, warranties or other terms shall apply to the Services.  No implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).

7.4. LogbookPro’s total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Online Course or Taught Course in relation to which a dispute has arisen.

7.5. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.

  1. Intellectual Property

8.1. All Intellectual Property Rights in the Course Materials, Online Courses and the Prop Coaching sessions made by trainers remain, the intellectual property of LogbookPro or its licensors, whether adapted, written for or customised for the Client or not.

8.2. You are not authorised to:-

(i) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;

(ii) record on video or audio tape, relay by videophone or other means the Online Course or Taught Course given

(iii) use the Course Materials in the provision of any other course or training whether given by us or any third-party trainer;

(iv) remove any copyright or other notice of LogbookPro on the Course Materials;

(v) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Courses.

Breach by you of this clause 8.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Courses.

8.3. In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive licence to use the Course Materials and the software in respect of the Online Course for the sole purpose of completing the Online Course and / or attending the Taught Course.

9. Confidentiality

9.1. Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions and shall return it on demand and not retain copies of it.

9.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.

9.3. This clause shall continue notwithstanding termination of these terms and conditions.

  1. Termination

10.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect in the event that you:

  1. fail to pay when due your Fees;
  2. act in an aggressive, bullying, offensive, threatening or harassing manner towards any employee of LogbookPro, any teacher or lecturer who provides the Taught Courses or any student who attends any Taught Course;
  3. cheat or plagiarise any work which you are required to prepare or submit in connection with the Services or during any examination taken in connection with the Services;
  4. steal or act in fraudulent or deceitful manner towards us or our employees or any other students who may be on our premises or attending our Taught Courses;
  5. intentionally or recklessly damage our property or the property of our employees or other students attending our premises;
  6. are intoxicated through alcohol or illegal drugs while on our premises;
  7. commit any criminal offence committed on our premises or where the victim is our employee or student;
  8. are in breach of these terms and conditions;
  9. the purchased online access period has expired. This access starts from the date of purchase of the product and not from the first date of access.

10.2. On termination clause 7 (liability), 8 (intellectual property rights), 9 (confidentiality) and 11 (restrictions) shall continue notwithstanding such termination.


11. Assignment

Any Services provided by us under these terms and conditions are personal to you and cannot be transferred or assigned to any other person.

We shall be entitled to assign these terms and conditions to any other company without prior notice to you.

12. Entire Agreement

These terms and conditions, together with the Website Disclaimer and Course Specific Terms and Conditions are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering into these and any other terms and conditions with us.  Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.

13. Force Majeure

LogbookPro shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death in the trainer’s family, illness of the trainer, Government edict or regulation.

14. Assignment

We may assign, transfer, sub-contract any of our rights or obligations to any third party at our discretion.

15. Data Protection

15.1 The nature of the Services provided by us means that we will obtain, use and disclose (together “Use”) certain information about you (“Data”). This statement sets out the principles governing our Use of Data. By purchasing the Services you agree to this Use.

15.2 When you register with us you will need to provide certain Data such as your contact details. We will store this Data and use it to contact you, provide you with details of the Services you have purchased and otherwise as required during the normal provision of the course.

15.3 We may also use the above Data, and similar Data you provide us in response to surveys, to aggregate user profiles and, unless you click on the relevant button on the Registration Form, provide you with communications. We will not pass any personal data onto anyone outside of LogbookPro,

15.3 To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of the Website you visit.

15.4. We use information such as your User ID, session identifiers and password to enable us to identify whether you are using our services, assist with the provision of services and to ensure that you have access to relevant products. We will only read cookies from your cookie file placed there through your web browser’s interaction with the Website.

15.5. Our products may link to third party websites and we are not responsible for their data policies or procedures or their content.

15.6. LogbookPro endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.

15.7. LogbookPro may supplement the information that you provide with information we receive from third parties, such as exam registration bodies or your employer.

15.8. If you wish to change or update the data we hold about you, please e-mail